Privacy Policy
Metalume Advertising and General Trading (“Metalume”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information from website visitors, customers, suppliers, and business contacts in the United Arab Emirates, the United Kingdom, and India.
1. Information We Collect
We may collect:
• Name, company name, job title, email address, phone number, and delivery address;
• Enquiry, quotation, order, billing, and payment information;
• Artwork files, logos, product requirements, and communication records;
• Website usage data, including IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use personal information to:
• Respond to enquiries and prepare quotations;
• Process orders, payments, delivery, installation, and after-sales support;
• Communicate about your order or account;
• Improve our website, services, and customer experience;
• Send marketing communications where permitted or where you have provided consent;
• Meet legal, accounting, tax, fraud-prevention, and regulatory obligations.
3. Legal Basis and Consent
Where applicable, we process personal information because it is necessary to respond to your request, perform a contract, meet legal obligations, protect legitimate business interests, or because you have provided consent.
You may withdraw marketing consent at any time by using the unsubscribe link in an email or contacting us at info@mtlae.com.
4. Sharing Your Information
We may share necessary information with trusted service providers, including payment providers, printers, suppliers, couriers, logistics partners, IT providers, and professional advisers.
We do not sell personal information. We share information only where necessary for legitimate business purposes, to comply with law, or with your consent.
5. International Data Transfers
As Metalume operates across the UAE, UK, and India and may use international suppliers or service providers, your information may be transferred or accessed outside your country.
Where required, we take appropriate steps to protect transferred data in accordance with applicable privacy requirements.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including order fulfilment, customer support, tax, accounting, legal, and dispute-resolution purposes.
7. Your Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or objection to the use of your personal information. You may also have rights relating to data portability and marketing preferences.
Customers in the UK may have rights under UK data-protection law. Customers in the UAE and India may have corresponding rights under applicable local data-protection laws.
To make a request, email info@mtlae.com. We may need to verify your identity before responding.
8. Cookies
Our website may use cookies and similar technologies to operate properly, understand website use, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website functions.
9. Security
We use reasonable organisational and technical measures to protect personal information. However, no online transmission or storage system can be guaranteed completely secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
11. Contact
For privacy enquiries or requests, contact:
Metalume Advertising and General Trading
Email: info@mtlae.com
Website: www.mtlae.com